Returns & Refunds policy

Introduction

At GlassBottlePro, we are committed to providing high-quality glass bottles to our wholesale clients. Due to the nature of our business and the specific terms agreed upon with each client, we have a strict no returns and no refunds policy. This policy is in place to maintain the integrity of our business operations and ensure clear and transparent transactions with our clients.

No Returns and No Refunds Policy

Why We Do Not Accept Returns or Refunds:

1. Bulk Orders: Our business model involves large, bulk orders which are logistically complex to process for returns.

2. Custom and Personalized Orders: Many of our products are customized to meet specific client requirements, making them unsuitable for resale.

3. Quality Assurance: Each product undergoes rigorous quality checks before shipment to ensure it meets our high standards, minimizing the risk of defects.

4. Contractual Agreement: All terms regarding returns, refunds, and product specifications are thoroughly discussed and agreed upon in a legally binding contract with each client.

5. Competitive Pricing: By not accepting returns or refunds, we are able to offer more competitive pricing to our clients.

Contractual Agreement

Before any transaction is finalized, GlassBottlePro and the client will enter into a detailed contract that includes:

• Product Specifications: Detailed descriptions and specifications of the products being ordered.

• Quality Assurance: Assurance of the quality standards that the products will meet.

• Order Confirmation: Confirmation of the order size, customization details, and delivery timelines.

• No Returns and No Refunds Clause: A clear statement that returns and refunds are not accepted.

• Resolution of Issues: Procedures for handling any potential issues, such as damaged or defective items.

Damaged or Defective Items

While we do not accept returns or refunds, we understand that issues can occasionally arise. If you receive a damaged or defective item, please follow these steps:

1. Contact Us: Notify us within 7 days of receiving the item by emailing [Customer Service Email] with your order number, photos of the damage or defect, and a description of the issue.

2. Review: Our team will review your claim and, if approved, provide a resolution which may include a replacement or a credit towards your next purchase.

Contact Information

If you have any questions or concerns about our products or policies, please contact us at:

• Email: lu@glassbottle.pro

• Phone: 086 15810995880

• Address: No 15, Fifth industrial road, Yuncheng, Shandong, China 274700

We value your business and are committed to providing high-quality products and exceptional customer service. All terms of our transactions are fully discussed and agreed upon in our contracts to ensure mutual understanding and satisfaction. Thank you for choosing GlassBottlePro for your glass bottle wholesale needs.